Our FAQs are designed to make it easy for you to find the right information quickly and easily. If you still need an answer to your question please just email [email protected]
How can I book a hospitality package?
Where we can, we make packages or tickets available to book online. However, due to demand or availability this isn’t always possible, so we ask you to contact us first to ensure we can arrange the package. This also means we can give you all the information and guidance you need. Just email [email protected] and we can explain the options.
How much do your packages or premium tickets cost?
Of course, this differs event to event. For most events you can see package and price information on the relevant pages and if not just send us an enquiry or email [email protected] for the most up to date pricing and availability.
How do I know the tickets are genuine?
At Events Hospitality, we only offer premium tickets and official hospitality packages. We also only sell tickets or packages that we have in hand, to ensure availability for our clients (many companies out there will sell the tickets and then attempt to procure them afterwards to fulfil the order).
We know how stressful it can be trying to work out which companies are genuine, especially when there are so many out there. As one of the newer ones, we also know how much harder we have to work to prove ourselves. That’s why we offer a 100% money back guarantee if we don’t deliver your tickets.
Wherever you are buying your tickets from, make sure you do your research. Take a look at online reviews, ask to speak to previous customers or verify with the venue that the company you are using are official hospitality agents.
Why should I book with Events Hospitality?
We try and make it as enjoyable as possible! Our aim is to offer the best possible service to your booking, so its quick, easy and you get all of the information you need. Our prices are fair, we have access to premium tickets at all of the biggest events in the UK and you have the reassurance of our 100% money back guarantee for all bookings.
What is the booking process?
While some bookings can be made online, most will be via email or telephone with one of our experienced team. This allows us to give you the best possible experience and ensure you have all the information you need. Once you’re ready to book a package with us, we take a few details to raise an invoice. On receipt of payment, we’ll send you a full booking confirmation and tickets will usually follow closer to the event.
Do you charge a booking fee on the tickets?
For every event, we give you a price per ticket or package. There are no additional costs on top of this and we will never charge you a booking fee. Anyone who does is taking a liberty with you and we would advise to steer clear.
Is delivery included in the booking?
Yes, you will not be charged for delivery inside the UK or via email. On occasions, tickets will need to be collected from the venue itself rather than be posted. Again, this will be free and we will provide you with full instructions of where to go.
When will I receive my tickets?
We always try to get tickets to you as early as possible, but the timeframe depends on each event. Tickets will usually be with you around 7-10 days before you are due to attend, but some venues don’t send e-tickets until 3 or 4 days prior to the event. If that happens we’ll ensure we keep you updated so you are not worrying about anything.
On occasions, tickets will need to be collected from the venue itself rather than be posted and if that’s the case we will provide you with the necessary information to do so without any stress or hassle.
I can no longer go to the event, what are my options?
Once you have made a purchase with us, it would be non-refundable other than if the event itself is cancelled. Sometimes we may be able to re-sell the tickets for you, if not you can pass the tickets on to someone else to go in your place.
Should there be an occasion where we cannot deliver your tickets or package, you would receive a full refund straight away. This has never happened before, but it gives you the reassurance should there be any unlikely issues.
What if my event is cancelled?
If the event is cancelled and not re-arranged then you would receive a full refund. Full terms and conditions can be seen here.
Do you offer a discounts on group bookings?
Unfortunately not, all of our tickets and packages are priced at the same value for everyone, to ensure transparency and fairness.
Can you cater for my specific dietary requirements?
Yes, as long as you make us aware of these in plenty of time we will ensure the venue can cater for anything you need.
Are there any age restrictions on hospitality packages?
While most packages are family/children friendly, there can sometimes be age limits, so please double-check with us first before booking for Under 18s.
Contact us today to enquire about our hospitality packages and VIP tickets.
