Our FAQs are designed to make it easy for you to find the right information quickly and easily. If you still need an answer to your question please just email [email protected]
How can I book a hospitality package?
Wherever possible, we make packages and tickets available to book online. However, due to demand or limited availability, this isn’t always an option – so we recommend contacting us first. This way, we can confirm what’s available and talk you through the best options for your budget or group size.
Just drop us an email at [email protected] and we’ll explain everything clearly.
How much do your packages or premium tickets cost?
Prices vary depending on the event, venue and level of hospitality you’re after. You can usually find package and price details on each event page, and if not, just send us an enquiry. We’ll reply quickly with the latest pricing and availability for the event you’re interested in.
How do I know the tickets are genuine?
At Events Hospitality, we only supply official premium tickets and hospitality packages – nothing else. We also only sell allocations we have confirmed with the venues, so you never have to worry about third-party resellers or unverified sellers.
We know how stressful it can be to figure out which companies are legitimate, especially when there are so many out there. As one of the newer companies, we know we have to work harder to earn your trust. That’s why we back every booking with our 100% money-back guarantee – if we can’t deliver your tickets, you’ll receive a full refund.
Wherever you buy your tickets from, always do your research: check reviews, ask to speak to previous customers, or verify directly with the venue that the agent is official.
Why should I book with Events Hospitality?
We try to make it as enjoyable as possible! Our aim is to offer the best possible service to your booking, so it’s quick, easy and you get all of the information you need. Our prices are fair, we only offer official guarantee packages and have access to premium tickets at all of the biggest events in the UK. As well as this, you have the reassurance of our 100% money back guarantee for all bookings.
Are my details and payments secure?
Yes – all payments are processed securely, and your personal details are only used for your booking. We never share your information with anyone else.
What is the booking process?
While some packages can be booked online, most bookings are made directly with our team via email or phone.
That way, we can give you personal advice and make sure you get the package that suits you best. Once you’re happy, we’ll raise an invoice, confirm payment, and send a full booking confirmation. Tickets will usually follow closer to the event.
How do you handle payments?
We accept secure card and BACS payments – whichever is easiest for you. Every payment includes a VAT invoice for your records.
How early should I arrive for hospitality?
Hospitality lounges usually open 2–3 hours before the event and remain open for around an hour afterwards. We’ll confirm exact timings with your tickets.
What’s the dress code for hospitality packages?
Most venues are smart-casual. Replica shirts are usually fine (especially at sporting events), but avoid ripped jeans, flip-flops or sportswear in the most premium lounges.
Is parking included?
Some packages include reserved parking or have it available as an add-on. We’ll confirm this when you book.
Are your packages accessible for wheelchair users?
Yes – accessible seating and companion spaces are available for most hospitality areas. Please let us know your requirements when booking so we can arrange the best option.
Do you charge a booking fee on the tickets?
No, never. For every event, we give you a price per ticket or package. There are no additional costs on top of this and we will never charge you a booking fee. Anyone who does is taking a liberty with you and we would advise you to steer clear.
Is delivery included in the booking?
Yes – delivery within the UK (or by email) is always included in your booking.
Occasionally, certain venues require you to collect your tickets on the day. If that’s the case, we’ll send you full instructions, including where to go and what ID to bring, so there’s no hassle at all.
When will I receive my tickets?
We always aim to send tickets as early as possible, but the timing depends on each venue.
Typically, tickets arrive around 3–4 days before the event. Many venues now use mobile e-tickets, which are sometimes issued 24–48 hours before for security reasons.
Either way, we’ll keep you updated throughout so you never have to worry about where your tickets are.
I can no longer go to the event, what are my options?
Once a purchase is confirmed, bookings are non-refundable unless the event is cancelled. Sometimes, we can re-sell the tickets for you, or you can transfer them to another guest. If for any reason we were unable to deliver your tickets (which has never happened), you’d receive a full refund straight away – it’s part of our 100% guarantee.
What if my event is cancelled or postponed?
If an event is cancelled and not rescheduled, you’ll receive a full refund.
If it’s postponed, your tickets will automatically transfer to the new date. If you can’t attend, just contact us and we’ll discuss the options available. You can read our full terms and conditions here.
Do you offer a discounts on group bookings?
Unfortunately not. All our tickets and packages are priced at the same fair value for everyone to keep things transparent and consistent. For large groups, we’ll always advise the most cost-effective way to book.
Can you cater for my specific dietary requirements?
Yes – as long as you let us know in plenty of time, the venue will cater for any dietary requirements or allergies. Ideally, let us know at least 7–10 days before your event so everything can be arranged smoothly.
Are there any age restrictions on hospitality packages?
Most packages are family- and child-friendly, but some venues do have age restrictions, especially in lounges that serve alcohol. Always check with us first before booking for under-18s and we’ll confirm what’s allowed for your chosen package.
What do hospitality packages include?
Each venue and package is slightly different, but you can expect some or all of the following:
- Premium seats or a private box with great views
- Inclusive dining and drinks before or after the event
- Fast-track entry and lounge access
- A dedicated hospitality concierge or host to look after you throughout the day
We’ll always outline exactly what’s included before you confirm your booking.
Contact us today to enquire about our hospitality packages and VIP tickets.
