Booking and confirmation Terms & Conditions

This agreement is made between EH Group Ltd t/a Events Hospitality (hereby referred to as EH Group Ltd) and the customer, as outlined in the email correspondence and customer invoice.


1.1 “Conditions” means the terms and conditions set out in this Agreement together with any other terms agreed in writing.
1.2 “Customer” means the legal entity detailed above with whom EH Group Ltd make this Agreement.
1.3 “Event” means the event(s) included in the Package, as specified on the invoice and the above confirmation.
1.4 “Force Majeure” means an event beyond EH Group Ltd’s control, including (but not limited to) an act of God, civil disorder, war or military operations, terrorism or threat of terrorism, national or local emergency, acts or omissions of government, industrial disputes, fire, flood, weather or natural disaster, any other act or omissions of persons for whom EH Group Ltd is not responsible, or events which are unforeseeable and could not have been reasonably avoided.
1.5 “Literature” means specifications, itineraries, dates, menus and other such similar information published by EH Group Ltd on the various Packages.
1.6 “Package” means the hospitality services detailed in the Confirmation Form, including the Event identified (if any).
1.7 “Price” means the Price for the Package plus VAT (where applicable) as set out in the Confirmation Form.


2.1 The Customer wishes to purchase the Package (and entry to any Events contained within the Package) through EH Group Ltd, in accordance with this Agreement.
2.2 EH Group Ltd agrees to sell and the Customer agrees to buy the Package, subject to these Conditions and it is expressly agreed that these Conditions represent the entire agreement between the parties in respect of the purchase of the Package and may only be varied or amended by the written agreement of both parties.  

2.3 EH Group Ltd may at any time and without liability amend any error or omission in their Literature (including any alterations on Price or description of the Package) or invoice or any other document issued by it.


3.1 The Customer is responsible for ensuring they obtain any required documentation in order to access any venue, to adhere to any travel arrangements or for any other purpose that would otherwise prevent EH Group Ltd from carrying out any obligation that makes up any part of this agreement.
These documents can include but is not limited to, photographic identification such as valid UK drivers licence and/or Valid passport.
The customer retains responsibility and remains liable for ensuring documentation is up to date, accurate, and usable as per any third party suppliers terms and conditions and any other legal or contractual obligation.
EH Group Ltd cannot be held liable in the event of a customer being refused access to, for any reason, any venue, travel arrangement or any other part of the package including flights, accommodation transfers etc as a result of missing, out of date, or otherwise non valid documentation.

3.2 All customers must adhere to the Terms & Conditions of the venue they are visiting as a stipulation of this sale, which will be sent to the customer on purchase.


4.1 Whilst EH Group Ltd will use all reasonable efforts to deliver the Package, it reserves the rights to alter the Package if instructed by the venue delivering the event.
4.2 The suppliers of any tickets and/or Events (which may make up part of your Package) reserve the right to alter details of a booking, seat allocations or make other changes to tickets and/or Events booked by EH Group Ltd on the Customer’s behalf, without notice. EH Group Ltd will provide the Customer with notice of any changes or variations tickets and/or Events that it may be notified of by a supplier. EH Group Ltd will not be held responsible for any changes made by the venue/supplier that are not communicated to Events Hospitality.


5.1 EH Group Ltd will despatch, where possible, all tickets, paperwork and relevant information to the Customer prior to the Event date, providing the Price and any additional charges have been paid in full and cleared funds. When it is not possible to despatch all relevant documentation relating to the Package to the Customer prior to the Event for any reason (for example, the booking made by the Customer is too close to the Event date for despatch to the Customer of the information), EH Group Ltd reserves the right to make the tickets and all other relevant information available for collection by the Customer at an agreed location on the Event date.


6.1 EH Group Ltd cannot guarantee and does not warrant that the Event will take place on the date or dates agreed, or at all. If an event date is moved (for example, a football game being moved for TV scheduling) then the customers booking still stands under these terms and conditions and no refund will be due.
6.2 EH Group Ltd cannot guarantee the ability of the venue to host the event (all of which shall be treated as Force Majeure). In the circumstances of an event cancellation, with no re-arranged date, the Customer will be entitled to a refund as long as EH Group Ltd is able to obtain a refund from relevant third parties.
6.3 EH Group Ltd shall not be liable for any consequential loss or damage including (but not limited to) loss of business or profits, loss of goodwill or loss of contracts sustained by the Customer in any circumstances.
6.4 Nothing in this Agreement shall exclude or limit the liability of EH Group Ltd for its negligent acts or omissions which cause death or personal injury, or for any fraudulent misrepresentation.
6.5 Except for claims under Clause 8.3, the liability of EH Group Ltd to the Customer for breach of this Agreement or negligence or otherwise shall be limited to a maximum of the Price paid by the Customer to EH Group Ltd under this Agreement.
6.6 Tickets or other entry to events which may form part of the Package booked for the Customer are subject to the ticket provider / supplier / venue owner’s own terms and conditions and the Customer acknowledges that they shall be bound by those terms and conditions to the ticket provider / supplier / venue owner, in addition to its responsibilities under this Agreement. The ticket provider / supplier / venue owner reserve the right to remove people from a venue or event, at their discretion, and a Customer’s entry to a venue or event will be subject to not only the terms and conditions of the venue owner and rules and regulations of the venue, but also the event organiser. Customers must ensure they read their tickets and any other materials / literature forwarded to them by EH Group Ltd and/or the venue owner / ticket provider / supplier, to ensure that they familiarise themselves with these terms prior to the event and/or attendance at the venue.


7.1 The Customer is not entitled to cancel the package at any time once payment has been received. The booking confirmation form is only issued on receipt of payment and once payment is received the customer is agreeing to these terms and conditions.
7.2 In the event of cancellation for whatever reason, save as prescribed in Clause 6.1, the Customer shall forfeit any payment made under Section 2 of this agreement.
7.3 Should EH Group fail to provide the ticket for the agreed event, a full refund will be due to the customer.


8.1 The parties agree to keep confidential any information disclosed to the other party where such information is specifically highlighted as being confidential information (“Confidential Information”). The obligations of confidentiality shall continue for as long as the Confidential Information remains confidential, unless any disclosure of the Confidential Information is required in order for a party to comply with its obligations under this Agreement, or if the Confidential Information is required to be disclosed as a matter of law.
8.2 EH Group Ltd collects, stores and processes personal data in accordance with its Privacy Notice and GDPR guidelines. Terms and conditions also adhere to the Privacy Notice.
8.3 Your information is stored on our Secure GDPR compliant servers. The information is managed by EH Group Ltd only subject to clause 10.2.
As part of this purchase you give EH Group Ltd as an organisation and each department within our organisation permission to contact you as per our internal procedures.
If at any time you wish for us to remove any or all of your details, please contact us.


9.1 Any failure or delay by EH Group Ltd in enforcing or exercising any of the terms of rights or powers arising under this Agreement shall not constitute a waiver of those terms or rights or powers and shall not affect EH Group Ltd’s right to enforce or exercise them at some later stage.
9.2 If for any reason any of the Conditions set out in this Agreement are held to be illegal and/or unenforceable then the remainder of the Agreement will continue in force but without those particular conditions.
9.3 Any notices to be served in accordance with this Agreement must be served personally or by ordinary First Class mail or facsimile. All invoices and notices served by EH Group Ltd will be sent to the Customer at the address provided by the customer or such other address that has been notified to EH Group Ltd in writing. All notices to be served by the Customer shall be sent to our registered office address and such notices shall be deemed to take effect only when acknowledged by EH Group Ltd in writing.
9.4 Any legal costs, expenses or charges incurred by EH Group Ltd in recovering any outstanding payments shall be paid by the Customer on a full indemnity basis.
9.5 The parties to this Agreement do not intend that any term of the Agreement shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
9.6 The Agreement is to be considered in accordance with the Laws of England and Wales and the parties hereby submit to exclusive jurisdiction of the English Courts.

EH Group Ltd t/a Events Hospitality
3rd Floor, 86-90 Paul Street

Registered Company Number: 13321379
VAT Number: 402400957
[email protected]